This privacy notice is to help you understand how we collect and process your personal data through your use of our site https://www.frankandfriend.com including any information you may provide through our site when you fill in any online form. We also process data on behalf of our customers as required for the purpose of processing quotations and orders.
Frank & Friend is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full details are:
Frank & Friend,
Email Us * link to email us at email@example.com
We are committed to protecting your privacy and will ensure that any processing of data is secure and only used for the stated purpose and handled in accordance with the General Data Protection Regulations of May 2018.
By providing us with your data, you warrant to us that you are over 13 years of age.
It is very important that the information we hold about you is accurate and up to date.
Please let us know if at any time your personal information changes by emailing us at firstname.lastname@example.org . If at any time you are unsure how we are handling or storing information about you then please contact us either at the address above or email us at email@example.com
We only collect personal information such as first name, last name, title, billing address, delivery address, email address and telephone numbers. We may also collect financial information such as your bank account and payment card details although payment card details are destroyed each time after use. If you contact us we may keep a record of that information that is relevant for our stated purposes
We will only use your personal data when legally permitted and do so only for the following purposes:
Dealing with your enquiries.
Fulfilling any contractual obligations when you order from us.
Providing and personalising our services to you.
Providing information about our print and design services.
Sending Customer Surveys for Quality Management purposes.
Frank & Friend has concluded that the collection of personal data is necessary for its legitimate interest as a commercial business including the marketing and promotion of its brand, products and services.
We never pass on your personal data to any third parties outside Frank & Friend other than contacted parities operating under our instruction. Such contracted parties may include email software providers that process email campaigns, newsletters, company updates or customer surveys on our behalf.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Thereafter we will anonymise your personal data so that it can no longer be associated with you or erase it.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than this if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Should you wish to raise a complaint about any way that we handle or process your personal data with the Information Commissioner’s Office in the UK they can be contacted at https://ico.org.uk/concerns/
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.